atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems New help trouble shooting Sprint Protege CTX KSU (K32US4.F06) system

We have two telephone lines going to the Sprint Protege CTX KSU (K32US4.F06) and ProtegeVoice SVP-4 phone system that works flawlessly for 7 years. Today the phone line#1 is intermittently static and sometimes drop-off. The phone line#2 is still flawless. The phone carrier will send a tech out tomorrow to check their phone lines to the premise to make sure it still have good signal fidelity. Could this be a problem with the Sprint Protege system? If it is a problem would I be able to switch to another line on the Sprint Protege system since it still has extra lines available for use assuming that line#1 is bad in the Sprint Protege system? After switching to another line to the Sprint Protege system one needs to reconfigure the Sprint Protege PBX to use the other phone line or it uses all the available phone line all the time?

Thank you for your response and help. Ken.

Intermittent problems are always the hardest to isolate.

The easiest way check the Sprint system is to swap Line 1 and Line 2 [DIR 748 and DIR 749] and monitor.

If the problem moves positions then the problem is with TELCO, however if the problem stays with DIR 748 then the CO port on the cabinet is bad.

Yes, then you can easily use ports 749 and 750 as Lines 1 & 2.

As a personal preference I would make the old line two the new Line 1 and the 751 the new Line 2.

Also in programming, change the name of DIR 748 to "BADPORT" or something like that...that way the next tech coming down the road in a couple years won't be blind-sided.

As far as I can remember in the Protégé Voice only has a couple things that might need changing.

• Trunk Specific Custom Greetings

I think that's about it. Let me know what you find out.