atcomsystems.ca/forum Forums Other TDM Phone Systems Vertical Telephones & Systems Vertical SBX KSU Ethernet settings

Hi,
I am a network admin and have been asked to assist with configuration of a new SBX IP model 4000-03 KSU recently installed in our office. The installer was a third party unable to provide any info on the system, he was just doing the physical install of the system. The nearest qualified Vertical tech is hours away and the company does not want to spend money to bring them in. So they are spending money on lost productivity while we try to figure it out ourselves.

I was asked to get the PC Admin utility functioning as the staff is very frustrated with the handset administration, which is less than intuitive and in many instances does not seem to function as documented in the CD PDF guides that came with the system.

I was able to get the LAN port configured with an IP address, subnet and gateway that is compatible with our existing network using the handset (The default address conflicted with our gateway). However when it is plugged into our switch, it does not respond to ping (which it may not do even when it's working right, some devices don't), it does not show up on a scan for devices on the network, and it is not located by the PC Admin utility. The LAN port on the KSU and on the switch both indicate a good connection with data transfer (green blinking lights on both ends).

I'm fluent in networking. The settings in the KSU are straightforward and I verified they stuck by going back in and checking them through the handset. What am I missing here?

Thanks for the help!

You have to reset the system after you change the IP settings.

Thank you for the help.

I had thought along those lines, and reBOOTED the system after changes but that didn't help. How is a reset performed, and will it erase other configuration changes made since installation, such as mailbox setup, etc? I see in the manual that IP settings are one of the very first tasks that should have been performed after installation.

BTW I am searching through the manual and searching on the internet, and so far this site has been one of the best sources I've come across. Not finding any details about how to perform the reset.

Thanks again.

ETA: Okay I've located the SW3 System reset button on the main board. I just need to have an idea of the effect it will have beyond putting the IP settings into affect. Thanks for the help.

You know you're in trouble when your googling for info on a tech issue, and the question you just posted on a forum is at the top of the results.

Reboot, reset, power cycle, etc... That's what I meant.

After the power-cycle, you should be able to ping the system if you entered the IP address correctly. Either the IP information is incorrect, there is a problem with the network connection, or something is wrong with the SBX.

Well, I'll be damned. I just pinged the IP I set on the KSU yesterday, and it replied back. Yesterday, after setting the IP and rebooting the system, it would not respond. Maybe I was just not patient enough.

Thanks for the help. I see your in Gainesville. Love FL, get there every chance I get.

Patience is a pre-requisite when working with an SBX. The SBX has a small processor and if it is busy doing other things like answering a call or someone is in voicemail, it just might ignore a ping request.