Acs 3x8, small mail and x10|Sundance Business VOIP Telephone Help

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Acs 3x8, small mail and x10 #585778 03/05/15 10:11 PM
Joined: Apr 2004 Posts: 4,991 Long Island KENB OP Member
OP KENB Member Joined: Apr 2004 Posts: 4,991 Long Island	I have a customer with the above now in 206 group 7 we have 2 co lines. They want to have lines ring directly on ten ,no attendant use x10 greeting and let customer leave message on 10. I took out 206 and put lines to #208 and data x10 on test attendant doesnt answer and x10 rings with out going to greeting Whats missing do i need to activate DND on 10. Last edited by KENB; 03/05/15 10:14 PM. Reason: wanted notifcation

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Re: Acs 3x8, small mail and x10 KENB #585780 03/05/15 10:44 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by KENB I have a customer with the above now in 206 group 7 we have 2 co lines. They want to have lines ring directly on ten ,no attendant use x10 greeting and let customer leave message on 10. I took out 206 and put lines to #208 and data x10 on test attendant doesnt answer and x10 rings with out going to greeting Whats missing do i need to activate DND on 10. No need for DND. Is Voice Mail Coverage turned on ..... 310 i believe is the code? John Corrigan New Phone Systems and Service

Re: Acs 3x8, small mail and x10 KENB #585781 03/05/15 10:44 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Also make sure x10 has a mailbox.. they can be assigned to other extensions. John Corrigan New Phone Systems and Service

Re: Acs 3x8, small mail and x10 KENB #585782 03/05/15 10:45 PM
Joined: Dec 2005 Posts: 9,167 Likes: 8 Arlington, Massachusetts dexman Spam Hunter
dexman Spam Hunter Joined: Dec 2005 Posts: 9,167 Likes: 8 Arlington, Massachusetts	The only thing I can think of is that a mailbox is not assigned to x10. With my home ACS, mailbox #1 is assigned to x10. I Love FEATURE 00

Re: Acs 3x8, small mail and x10 KENB #585789 03/05/15 11:30 PM
Joined: Apr 2004 Posts: 4,991 Long Island KENB OP Member
OP KENB Member Joined: Apr 2004 Posts: 4,991 Long Island	Thank you for the prompt responses x10 definitely is assigned in 310 I will check the mail box tomorrow. again The other day when 206 group 7 was active i dialed in t/o and went to x10 mail box and received message.

Re: Acs 3x8, small mail and x10 KENB #585800 03/06/15 03:17 AM
Joined: Jul 2001 Posts: 3,345 Likes: 10 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,345 Likes: 10 Paso Robles, CA	Even though 10 is set as the covering extension in #208, try also setting the lines as VMS Coverage in #206-7. Remember that the lines must be set for Immediate or Delayed ring on the covering extension, not No Ring.

Re: Acs 3x8, small mail and x10 Touch Tone Tommy #585805 03/06/15 07:35 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by Touch Tone Tommy Even though 10 is set as the covering extension in #208, try also setting the lines as VMS Coverage in #206-7. Remember that the lines must be set for Immediate or Delayed ring on the covering extension, not No Ring. We have never had 206 set as on if 208 was deployed. Good catch on the no ring. John Corrigan New Phone Systems and Service

Re: Acs 3x8, small mail and x10 KENB #585806 03/06/15 07:36 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by KENB Thank you for the prompt responses x10 definitely is assigned in 310 I will check the mail box tomorrow. again The other day when 206 group 7 was active i dialed in t/o and went to x10 mail box and received message. Then i would guess it has a mailbox already. John Corrigan New Phone Systems and Service

Re: Acs 3x8, small mail and x10 upstateny #585812 03/06/15 10:27 AM
Joined: Jul 2001 Posts: 3,345 Likes: 10 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,345 Likes: 10 Paso Robles, CA	Originally Posted by upstateny We have never had 206 set as on if 208 was deployed. I got bit by that recently - set 206 to 3-VMS Line Cover instead of 1-Assigned or 2-Not Assigned. I agree, I've always set 206 to 2 when using 208, but this one system just would not answer until I did 206 to 3 with 208 assigned.

Re: Acs 3x8, small mail and x10 Touch Tone Tommy #585813 03/06/15 10:48 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by Touch Tone Tommy Originally Posted by upstateny We have never had 206 set as on if 208 was deployed. I got bit by that recently - set 206 to 3-VMS Line Cover instead of 1-Assigned or 2-Not Assigned. I agree, I've always set 206 to 2 when using 208, but this one system just would not answer until I did 206 to 3 with 208 assigned. Isn't technology wonderful?? John Corrigan New Phone Systems and Service

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