Summit Caller ID on transferred calls|Sundance Business VOIP Telephone Help

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Summit Caller ID on transferred calls #585955 03/10/15 04:31 PM
Joined: Nov 2002 Posts: 66 gastonia, nc, us scott leming OP Member
OP scott leming Member Joined: Nov 2002 Posts: 66 gastonia, nc, us	We replaced an SBX with a Summit for the voicemail to email function. One user is complaining that when a call is transferred from anyone to her she cannot see the caller ID until she answers the phone. Anyone run into this? Thanks

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Re: Summit Caller ID on transferred calls scott leming #585962 03/10/15 06:10 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Cid attributes 151 cid mode should be set to FSK Stations Cli attributes pgm 113 CLI name display should be ON. DID/DISA wait show 2nd PSTN Cli should be set to on as well. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Summit Caller ID on transferred calls scott leming #586631 03/26/15 03:11 PM
Joined: Nov 2002 Posts: 66 gastonia, nc, us scott leming OP Member
OP scott leming Member Joined: Nov 2002 Posts: 66 gastonia, nc, us	We went to test this today. What is happening is you only get the number of the caller during the transfer. When the call is answered the name is also displayed. Is this normal on the Summit with the SBX sets? Maybe the 9030 phones will display the name and number during transfers. Anybody know? We are using analog trunks. Derrick we used the settings you posted. Thanks

Re: Summit Caller ID on transferred calls scott leming #586637 03/26/15 04:28 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Its normal until you change an option. I had the same thing happen with Edge 700 phones until I made that change which I don't remember at the moment but I will find it and post here. Okay, in pgm 113..set Cli name display on also turn on Clip and colp display as well as Did Disa show 2nd PSTN cli. Last edited by Derrick; 03/26/15 04:37 PM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

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