SMDR Port 5100|Sundance Business VOIP Telephone Help

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SMDR Port 5100 #587446 04/14/15 08:57 AM
Joined: Jun 2004 Posts: 310 Upstate NY USA mfecko OP Member
OP mfecko Member Joined: Jun 2004 Posts: 310 Upstate NY USA	We're setting up a call recording system on a 7200S V 4.75 One of the requirements is to provide SMDR info to the call recording PC. Both the PC and the phone system are on the same internal network. We've set up data from port 5100 to go to the PC. However, when we attempt to connect to port 5100 using HyperTerminal from the PC, we get a quick connect then disconnect. Port 5102 works fine using HyperTerminal, but port 5100 does not. Anyone have a solution out there ? Thanks

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Re: SMDR Port 5100 mfecko #587448 04/14/15 09:43 AM
Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia nameless Moderator-Samsung
nameless Moderator-Samsung Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia	Management IP whitelist put the subnet in (x.x.x.255) then try again

Re: SMDR Port 5100 mfecko #587911 04/21/15 11:33 AM
Joined: Jun 2004 Posts: 310 Upstate NY USA mfecko OP Member
OP mfecko Member Joined: Jun 2004 Posts: 310 Upstate NY USA	Got tied up on some other issues. The IP ending in .255 is in the whitelist. Still getting the connect / disconnect when trying to hook up using HyperTerminal on port 5100. It's a real hassle.

Re: SMDR Port 5100 mfecko #587912 04/21/15 11:35 AM
Joined: Jun 2004 Posts: 310 Upstate NY USA mfecko OP Member
OP mfecko Member Joined: Jun 2004 Posts: 310 Upstate NY USA	We've replaced the MP card. We've defaulted the system and only programmed the stuff necessary for SMDR. We've pretty much done everything I can see to program in the system. No joy.

Re: SMDR Port 5100 mfecko #587943 04/21/15 05:46 PM
Joined: Dec 2010 Posts: 681 McAlester, OK Biztel Cuban Okie Tech Member
Biztel Cuban Okie Tech Member Joined: Dec 2010 Posts: 681 McAlester, OK	In Lan Printer MMC did you tell it what ip to print the SMDR to?

Re: SMDR Port 5100 mfecko #587954 04/21/15 07:47 PM
Joined: Mar 2011 Posts: 19 Melbourne, Australia dreamkiller Member
dreamkiller Member Joined: Mar 2011 Posts: 19 Melbourne, Australia	Been doing a few of these recently. Apart from what nameless has said about whitelist in management, the only thing setup to connect was in 5.6.2 Printer destination changed to PC and the printer TCP port changed to 5100. And update to lan card.

Re: SMDR Port 5100 mfecko #587956 04/21/15 07:59 PM
Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia nameless Moderator-Samsung
nameless Moderator-Samsung Joined: Jun 2006 Posts: 3,004 Likes: 4 Brisbane, Australia	When your pc is not connected check the status in MMC829 does it show connected? Also have a look in DM 5.2.21 (access information, there is no MMC code for this) any errors todo with whitelists appear here.

Re: SMDR Port 5100 mfecko #587982 04/22/15 08:24 AM
Joined: Nov 2009 Posts: 602 Rochester NY Genesiscomm Samsung Moderator
Genesiscomm Samsung Moderator Joined: Nov 2009 Posts: 602 Rochester NY	Some versions were pretty buggy with the destination in 5.6.2, you had to keep switching it back and forth and saving until it stuck. When we had our in house running 4.6x you also had to have the CTI IP in 5.6.1 of the PC listening on 5100.

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