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Joined: Sep 2008
Posts: 392
Member
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OP
Member
Joined: Sep 2008
Posts: 392 |
I have a customer with an STSe in skin flash vm that periodically tells the caller that the VM is full and they cannot leave a message. When checked it shows that there is a lot of memory available and other callers are able to leave messages. Checking mailboxes shows minimal messages in the boxes. Any ideas?
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Is the class of service the same for this box as the others? Number of messages the same? If it is then I would reset the card.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Sep 2008
Posts: 392
Member
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OP
Member
Joined: Sep 2008
Posts: 392 |
They reset the whole system and I have reset the card. Had them do that 2 days ago when it happened again. Seems to be fine for a while and then they get complaints about this. All the boxes are the same COS and all.
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Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
Probably time to reinitialize the card.
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