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#608715 - 03/10/17 09:35 PM ESI 50 MOH
xfiberlifex Offline
Member

Registered: 03/10/17
Posts: 4
Loc: Georgia
I have installed a ESI 50 for a customer and they have requested to do a custom message on hold. Unfortunately I am unable to record a custom recording. I go to program /help then hold ***# 6/ 3 / 2 then tried 594 for custom recording and plugged a mic (mono) into the MOH port on the side of the comm server. It says to record by pressing 1 and 1 to stop recording with no luck. I contacted ESI and they stated to follow the prompts which I have. If anyone has any insight or another way to do a custom recording for the MOH. Thanks in advanced.


Edited by xfiberlifex (03/10/17 09:38 PM)

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#608731 - 03/11/17 11:50 AM Re: ESI 50 MOH [Re: xfiberlifex]
nonameyet Online   content
Moderator-ESI - Executone
*****

Registered: 11/21/04
Posts: 1477
Loc: 40 miles North of Phila
what type of file are you trying to upload ( in what format )
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Brian

Don't let the Shirt and Tie fool you.

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#608734 - 03/11/17 01:06 PM Re: ESI 50 MOH [Re: xfiberlifex]
xfiberlifex Offline
Member

Registered: 03/10/17
Posts: 4
Loc: Georgia
What we have tried so far is from a ext and from a mic that we plugged into the MOH port on the cabinet itself. I may have missed that in the manual. Is there a special format that we should try or a certain device we should purchase. Still new to this phone system so we are learning

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#608743 - 03/11/17 08:34 PM Re: ESI 50 MOH [Re: xfiberlifex]
nonameyet Online   content
Moderator-ESI - Executone
*****

Registered: 11/21/04
Posts: 1477
Loc: 40 miles North of Phila
it needs to be mp3 , what I usually do, it load the " music " onto my laptop, then plug in to the stereo headset jack on the laptop into the 1/8 mini mono on the phone system ( You will need to get a Stereo to Mono cord) ( last one I got was at radio shack )
_________________________
Brian

Don't let the Shirt and Tie fool you.

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#608747 - 03/12/17 10:16 AM Re: ESI 50 MOH [Re: xfiberlifex]
xfiberlifex Offline
Member

Registered: 03/10/17
Posts: 4
Loc: Georgia
Thanks! I'll pick up a cable tomorrow and give it a try


Edited by xfiberlifex (03/12/17 10:16 AM)

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#608765 - 03/13/17 12:06 PM Re: ESI 50 MOH [Re: xfiberlifex]
xfiberlifex Offline
Member

Registered: 03/10/17
Posts: 4
Loc: Georgia
Thanks Brian. We picked up a stereo to mono 1/8 cable and did it from a smart phone and a recorder!

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#608767 - 03/13/17 01:19 PM Re: ESI 50 MOH [Re: xfiberlifex]
nonameyet Online   content
Moderator-ESI - Executone
*****

Registered: 11/21/04
Posts: 1477
Loc: 40 miles North of Phila
NP. You are welcome !
_________________________
Brian

Don't let the Shirt and Tie fool you.

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