atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems ACD Agents: Multi-Site Coordination possible?

Is there a best or better way to coordinate ACD Agent IDs across multiple sites other than just manually editing each site? Also. related, is there any way to prevent other sites from overwriting?

I have four linked systems, two Axxess and two 5200s, and it seems that Real Time Viewer and Reporter just randomly choose which site to pull ACD Agent info from. That is, if there is a typo or a blank or a non-existent entry at one site, say, the UK, THAT is what it will report as the Agent ID, even though our primary US site, running/viewing the report, has a complete and correct entry.

Why can’t they just all get along?


TIA


:shrug:

I feel your pain. I asked this question of Inter-Tel. They say everything but the deletion of an agent should update across all nodes. It doesn't, and they are unwilling to make the change. I can't prove it, but I believe the issue is communication between the Axxess and 5000s. Since they are trying to move away from the Axxess, they're not spending much time on its compatibility.

Thanks, suspicions confirmed.

We'll probably 'upgrade', in another 4-7 years - maybe.

The first site to connect to the CT Gateway I have found seems to be the site that gets control of that section of the DB. So I would typically recommend cycling power and bringing up the main site only, corrected the ACD list and doing a Synch in you CCS server. Then bring up other sites and do an export to all before the automatic synch happens. This should resolve it. The happened most in earlier 8.0 releases and seems to be a little better on 9.0 and up.