|
Joined: Feb 2008
Posts: 683
Member
|
OP
Member
Joined: Feb 2008
Posts: 683 |
A customer with an Avaya g430 gateway connected to the above module used as a paging interface with a Valcom zone paging setup. When an office worker dials the analog extension used to call this device, no page goes through. The analog extension is working as when I remove it from the module, my butt set will ring and I can answer and hear audio. When connected, I get a short ring burst, then disconnect. No audio input and definitely no output, even with the Valcom removed. This did work up (I am told) until a month or so ago.. Dip switches 1,2 are off, 3,4 are on, 5 is off. Customer had a spare module from another site I tried....same result. Thoughts??
St Petersburg
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jul 2003
Posts: 337
Member
|
Member
Joined: Jul 2003
Posts: 337 |
Valcom has an excellent tech support, give them a call
|
|
|
|
Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
https://downloads.avaya.com/elmodoc.../upam_universal_paging_access_module.pdfSet MODE switches S3 and S4 for Pre-announce or Confirmation tone (as desired) Set MODE switch S5 in the OFF position Set AUX switches S3, S4 and S5 to ON position Some phone systems (in particular, Centrex-type systems) may produce openswitch-intervals (OSIs) when the UPAM first answers the line. OSIs are short breaks in loop current resulting when the central office switches equipment on and off the line. The UPAM may misinterpret these OSIs as disconnect signals. It may be necessary to set AUX switch bank switches S4 and S5 in their OFF positions (AUX switches are located on top edge of unit - see Figure 5 on page 16) if the UPAM exhibits any of the following symptoms during station mode operation. UPAM disconnects from the line immediately after answering
|
|
|
|
Joined: Feb 2005
Posts: 12,344 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,344 Likes: 3 |
This points to a problem with the UPAM. I'm confused as to what you replaced with the spare. I would expect replacing the Valcom to not have any effect. Did you check the power supply for the UPAM to see that it is operating?
ETA- Was typing when Tommy posted his advice.
-Hal
Last edited by hbiss; 02/19/18 07:35 PM.
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Joined: Feb 2008
Posts: 683
Member
|
OP
Member
Joined: Feb 2008
Posts: 683 |
I don't suspect the Valcom to be a source of the problem. I isolated the Valcom from the UPAM and at one point hooked up my butt set to the output of the UPAM. And according to the manual for the UPAM, I don't need a power supply if hooked up to a station port. And the customer had a Spare UPAM from another site he brought over. As to what Tommy explains, changing the AUX dip switches may need to be done. All other dip switches are set as they should be. I just find it weird how it suddenly(?) stopped working without someone messing with it. Just sayin.
St Petersburg
|
|
|
|
Joined: Feb 2005
Posts: 12,344 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,344 Likes: 3 |
I just find it weird how it suddenly(?) stopped working without someone messing with it. Just sayin. That's my question also. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
Forums84
Topics94,305
Posts638,892
Members49,771
|
Most Online5,661 May 23rd, 2018
|
|
3 members (dcl, justbill, Skunky),
118
guests, and
85
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|