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Joined: Aug 2014
Posts: 26
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OP
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Joined: Aug 2014
Posts: 26 |
I have a customer who has a call divert setup on their Officeserv 7030 to ring various mobile numbers dependent on who is on-call. The divert is currently set manually through a handset.
I wondered if it was possible to set the divert remotely using device manager through a computer on the network, or is there any other way to change the divert remotely. The problem is when it is a bank holiday if the on-call number changes someone visits the office to manually change the phone over to another mobile, I was wondering if there was a better way to do this, An automated timer isn't going to be possible because the on-call person frequently changes due to sickness, holiday or other work issues.
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Joined: Jan 2007
Posts: 1,014
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Member
Joined: Jan 2007
Posts: 1,014 |
If the system has voicemail you could set a night ring plan that sends the call to a voicemail box and use find me or follow me and change the number remotely as needed.
John 807
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Joined: Jan 2010
Posts: 184
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Member
Joined: Jan 2010
Posts: 184 |
Use the holiday list you can define the date and ring plan and the VM mode and then just set a different ring plan for each mobile if they don't have many then you can change it using the OSDM.
Last edited by Lacota; 03/19/18 02:21 PM.
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Are they just setting the external call forward on 1 extension ? Then using remote DM is probably as easy as anything and gives you the flexibility to change it on the go
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