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Joined: Jun 2012
Posts: 4
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OP
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Joined: Jun 2012
Posts: 4 |
Hello,
I've done a search and looked around a bit...but i could not find enough information to resolve my issue...hopefully someone can help!
Our Customer Care department is setup using ACD Hunt Groups. When they are talking with a customer on line 1, then place that caller on hold...another call thats in the queue rings on line 2! The agents are answering that call and now have 2 customers on the line. (This is happening to everyone).
How can I make it so when a Customer Care agent puts a call on hold no other calls in the queue ring in?
If the control key is on the bottom of the keyboard.
Is anything ever really under control?
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Joined: Nov 2009
Posts: 3
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Joined: Nov 2009
Posts: 3 |
Turn off "Camp-on" on the hunt group and/or the phone extension.
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Joined: Jun 2012
Posts: 4
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OP
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Joined: Jun 2012
Posts: 4 |
Thanks Nathan...i'll make the change and try to test it today.
If the control key is on the bottom of the keyboard.
Is anything ever really under control?
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Joined: Jun 2012
Posts: 3
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Joined: Jun 2012
Posts: 3 |
Hi all, my first post here, it's been a very useful site for me and so it's about time I tried to contribute too.
See also, System Flag - Wrap-Up Mode For Holding ACD Calls.
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