atcomsystems.ca/forum Forums General General Telephone & Systems Information Which brand to use?

DO THE INSTALL YOURSELF AND KEEP US POSTED????

In the last post I refered to a CPA. Just to avoid confusion, I was about to mention him in an earlier post but didn't, and I forgot I didn't. There is a lawyer, and a CPA who is about to become a lawyer. They are forming a partnership, and moving into a different building.

they can do interconnect work on the side

Concerning what system to use--you can search for other threads in this forum where a similar question has been asked such as this one https://www.sundance-communications.com/forum/Forum1/HTML/000936.html

I'm agreed that the install would best be done by someone trained on the system you chose. While I'm sure you can learn everything we techs know about a given system, you don't have access to the info as a non dealer.

Aweaver:

Do the systems no longer come with manuals? Or are the manuals incomplete?

Thanks

Many manufacturers do not provide manuals with their systems.
Some systems are programmed via proprietary software only available to authorized dealers.
I do not know of any manufacturer that will provide telephone or on-line tech support to non-dealers.

Hello having worked in this industry for 12 years. I have been factory trained on various telephone systems, not Nortel though. Last winter I sold and installed a little Nortel CICS. I was able to call some freinds that have Nortel and Call Pilot training or any profit that was in the job would have been lost. Returning to fix the little problems can be a killer. The little things and user functions are the worst.If it is a T&M install that is great but they are few and far between.That's my two cents worth, good luck.

[This message has been edited by phoneguywayne (edited August 03, 2005).]

Doctors and lawyers are by far the most penny pinching people to do business with.

Hire a professional to do the install, learn from him and you can do the add moves and changes

Squeak:

Seriously, you need to consider rethinking your approach. In general, yes phone systems are pretty straight-forward with regard to connecting phones and lines to the KSU. It is the other stuff that has been mentioned by others that might come back to haunt you. Family or not, if something isn't right, the fan will be blowing in your direction when the S&%t hits it.

I am not implying that you shouldn't do this or are not qualified, and I admire your willingness to take on a challenge. I wish we had more people around her willing to do the same.

If you are willing to consider purchasing a Vodavi STS, I will aid you with any glitches you may encounter. The system comes with a full manual on CD and other than terminology, you should be able to muddle through.

I know some of my friends on this board will disagree with me here, but sometimes people are thrown to the wolves. Anyone would try to rescue them.

I am by no means encouraging you to jump into this with both feet, but if you are beyond that, then I will assist you at no charge. That's what we are here for.

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Ed
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How come there's always enough time to go back and fix it a second time?

Something I did not see mentioned yet.
The Callpilot 100 needs several key codes entered. Only dealers can get those codes. You will receive several sheets of paper with the numbers, but you need to go to the Northern PROTECTED website to get the true keycodes.
I'm sure you can handle the install if you can have the system on a bench to play with for awhile. We all have seen so many people try to do it themselves and end up calling us to clean up the mess. (what a pain)
Good luck to you.

Stephanie