atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Merlin Magix VM Problem

Please check two things. Like Mike, said, make sure your 4 ports are properly assigned in the calling group. If not, it wont work.

Model numbers can get skewed sometimes. Is this a stand alone Merlin Mail, or a card slot mail like the 007 MLM, or Merlin Messaging? If you went to a card slot messaging, your voice mail ports would have changed from the original external mail ports.