Man this vm hell week!We just replaced a voiceGate external VM on a Magix system and replaced it with a refurbished merlin mail rel:2. After setting up everthing, mail boxes and AA tree with sub menus, we start testing and no matter what extension you enter it goes to the CSO. It will folllow the sub menus but the final transfer to the extension do not work, even if you enter the extension directly it goes to the CSO. Then the thing that really make me suspious is if you call an extention directly from another extension you get their greeting and you can leave a message but the message light will not lite. I worked with the Avaya techs and they are still scratching their collective heads. This is the second VM we have put in blaming the problem on the refurbished equipment. I doubt 2 would have the same problem.
everything worked with the old VoiceGate. Was there something programmed special for the VoiceGate?