i added option for limited wait for dialtone, no difference. The customer has analog lines, if you put your buttset on the line directly the call goes through fine. when you call through the switch it does in fact take at least 45 seconds to hear your first ringback.

I suppose my next step is to delete all ARS and start fresh however the ARS seemed rather simple.

customer claims this started happening recently.

any ideas?

[This message has been edited by jsaad (edited November 14, 2004).]