RATHER BE FISHING

I am Mitel certified and qualified to work on these systems but have not worked on this system in over a year. Your glib response should be more pointed at the "trunk slemmer" who does not belong on these forums than a fellow professional (if you are one).

I was hoping for someone to be able to simply point me in a more explicit direction than to just look in the manual.

I returned to our shop and I have consulted the manuals as per your direction, examined the programming and still I am asking the question because forwarding the attendant is still not covering to the voice mail on no answer.

Now, if you are willing to offer some assistance it would be greatly appreciated. If not, than please be kind enough to not be terse in your responses.

These calls are to a DID number that starts at the voice mail.

A caller presses 0 to go to the operator. The voicemail transfers the call to 2311 the operator extension number.

Form 19 has a differend Day and N1 steeing. There is only one console on the system.

Any thoughts why it is not going to the voicemail?

Thank you for your help.

Mickey Kieffer