fifty5footer, thanks for your help!! Inadvertantly I think I understand what the issues are/were.

For future reference if anyone sees this thread, it was 3 things that were screwing me up:

1. Configuration - operator rerouting wasn't set right.

2. To create options off the "system greeting", simply create single digit mailboxes (1..2...3..)

3. To keep the call from falling through to the operator, create a "press x to leave a message" option. If no buttons are pressed it will fall through to the operator (not sure if there's a way to change this). You can change the operator's mailbox to the same mailbox as the one you have as the menu option.

4. Information only mailboxes do not work properly from the system greeting, only from a menu node. If you branch an info mailbox from the system greeting it will play a transfer prompt after the greeting. There may be ways around this but for now, who knows. Easiest would be to create a menu node then branch from there. (press 2 for hours..beep...pres 1 for hours, 2 for directions)

Mitel 3300Mxe running MCD 4.0, 5340 Phones