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Joined: Feb 2008
Posts: 5
Member
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OP
Member
Joined: Feb 2008
Posts: 5 |
Hello,
We're a hotel and use an SX-2000. Our PMS looks through the SMDR data for posting calls and capturing messages indicating a 911 call was placed, or a wake up call was set or missed.
When the last attempt of the wake up call is missed the SX-2000 spits out "No Answer 4". My problem is that our PMS looks for the room number AFTER the "No Answer 4" part, but the room number comes before it.
My question: Is there any way to change the SMDR data that comes out of the SX-2000? Maybe I can have the room number come after the notification part. Is it all hard coded? Any advice?
Thanks,
Jacob
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