Right with 55. When we say supervised we are talking about the way in which the voice mail transfers the call. In the "supervised mode" it does not complete the release of the call until it is answered. In the unsupervised mode it will just transfer the call without waiting to see what happens at the destination. So what is happening is that the number of rings on the is usually being met before the call is answered by the cell phone so the voice mail/ auto attendant is not completing the transfer. As 55 says log in as system administrator or manager and follow the menu prompts to change the system-wide transfer type to "unsupervised" That should take care of your problem.