Glad you whipped it Phil. Sorry about the option number but I have a "senior moment" from time to time.

If Opt. 700 wasn't set correctly in those Classes of Service, I'd guess that somebody had their fingers in the programming when they shouldn't have. It couldn't have been that way from the start or the call accounting would have never worked. If this is a new customer, you might have a "tech shopper" who will let anyone work on their system if the price is right and that's a recipe for disaster


Harry at Telecom Equipment & Consulting
Specializing in Mitel systems for the Hotel/Motel industry
www.TECHarry.com