I am new to this forum and looking for advice on an issue I am trying to work out with our 3300.

We have a hunt group ext 1800 which is set as a multicall appearance on about 10 phones. The problem is, when the user picks the call up, the call stays on the 1800 appearance. When they place the caller on hold for length of our set Call Hold Timer, all 10 phones ring again which someone else could end up picking up the call.

Is there a way to make the system pull the call off of 1800 onto the extension of the user that picked it up?

Thanks in advance.