I have a hotel and it has Mitel SX-50. When dial long distance like for example 1-xxx-xxx-xxxx from the room phone then get this message "enter the pin # or wait for collect call". Only if long distance call is dialed. Local calls go thru. From the front desk long distance calls go thru. only from the room it does not go thru. How can remove this message so guest can call long distance.
I called my service provider, long distance provider but nobody helped. Please help me resolve this issue.