The only way I have been able to solve this problem is through Nortel.You have to fax a request on customer letterhead to TACS and they will call the technician back on site and walk the tech through retreiving password.I have one other person I can check with later tonight who might know more.I'll get back to ya.
Bruce


In Memory of Moderator Bruce Owen who pass away Jan 20 2004.
http://www.owentel.com