I have a customer who currently gets Loops from 2 different companies. The CID from both companies shows up on an analog caller ID box, but only 1 of the companies CID will show on my switch, a samsung. Samsung says that we have done all we can to try and receive that CID and that they cant make it work. The phone company tells me that CID is CID and they cant tweak it at all. The customer just decided to switch all of thier lines over to the company whose caller ID we cannot receive.

I need to come up with a solution or the customer will drop us. Has anyone heard of a CId repeater or anything that would help in this situation?

Mitel, Samsung, CTP+ and A+ Certified.