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Joined: Apr 2002
Posts: 305
Member
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Member
Joined: Apr 2002
Posts: 305 |
Delayed Messages is an issue that has been reported over the years on a small number of the voicemail products in the Norstar family. This includes StarTalk, StarTalk Mini, FlashTalk and NVM.
The vast majority of incidents have been resolved by:
- rebooting the voicemail unit
- deleting and recreating the mailbox
- deleting and recreating a new mailbox
- deleting all mailboxes and reprogramming the voicemail
If the methods above do not resolve the issue then NVM on the NAM is the only platform that presents us an
opportunity for diagnosing delayed messages. The last recourse for the other products is to replace the unit.Also you should check the memory specially if you have an ACD with the VM you should at least have 32M RAM.
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