NEW QUESTION, SIMILAR TOPIC...
Hello all, hoping anyone can provide some assistance with this:
Have set up a hunt group for incoming tech-support calls. (#290)
If no response, or all busy, want caller forwarded to VM - have set up a dummy mailbox (ie: no set assigned) on #237.
This works great internally - I can dial 290 and, after 3 rings, the call is forwarded off the hunt group, 2 more "rings" and I'm into that voicemail box as planned.
BUT, if someone dials in and is sent to the Hunt Group by the Auto Attendant (eg: they press 1 for support as prompted in the CCR, or press 290 - which I did to test) then, after the first 3 rings on the hunt group, another 2 rings occur, then the system responds with "The person you have called isn't available" and the caller bounces back to the AA.
I have to guess I've set up the dummy set wrong, but I don't see how when it works internally... also, if I dial the dummy extension (237) when AA answers the phone, I DO get into the right voicemail.
Obviously any help on this will be greatly appreciated.
