I just installed a Norstar MICS 6.1 with a Call Pilot 150 VM. This was an upgrade from a Norstar 616/StarTalk. The customer wants one line (6)to be "protected". By this, she means she wants the line to ring continuously, without the voicemail answering it, until someone there picks it up, live. Line 6 appears on all 21 sets, and rings on most.

I cannot stop the AA from answering line 6. I have set the Call Pilot lines programming- F983- AA-Lines- Line 6=No. It continues to answer line 6.

I looked at the old 616 system programming, and found that lines 1-5 were in a line pool (A), and line 6 was public. I will try this, but I thought line pools were for outgoing calls, and see no relation to the VM.

Any ideas to get line 6 to ring unanswered?