I'm trying to create a submenu in CCR, the structure of it now is

Path 0 - Blah Blah Blah press 1 for an employee directory
Path 1 - Press 1 for Whomever (Path 11)
Press 2 for Someone Else (Path 12)
Etc.

What I am trying to do is add a submenu along the lines of:

Press 7 for information regarding whatever and to leave a message.

Ideally, I'd like them to be able to press 7, get some info, then have the option of leaving a message.

I've tried just adding an info option and then getting them to * back to the previous menu and press 8 to get to the mailbox, but it only works sporadically and isn't as seamless as I'd like....Any ideas?