I know this Q has probably been asked and answered, but I really need help.

Currently I have Norstar CICS with three phones connected, all of which ring on incoming calls.

The caller ID info does not display on the phone until after the phone is answered.

I need detailed instructions on how to make caller id info show up on all sets, before being answered.

I'm not a pro at this, but I have the responsibility of administering our system, so everyone complains to me.

Thanks in advance for advice, tips, suggestions, or preferably, detailed instructions on how to cure this.