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Joined: Mar 2005
Posts: 25
Member
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Member
Joined: Mar 2005
Posts: 25 |
Originally posted by JBean3329:
Disable music on hold? I have a few customers that don't use MOH, and every single caller they get will complain about being on hold for 10 minutes when in reality it was only 20 or 30 seconds. Just this past week I got the "I was on hold for 15 minutes". I check the ACD reports. LWC was 3:46. If I had the money to buy what I needed to support the above guidelines I would be a happy phone guy.
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