Before going to site, call them & warn them that they may lose programming, therefore have THEM take note of their personal speed dial buttons, etc.

I would also take a spare s/w card with me with a known good cap in it. If you'll have to reprogram from scratch, at least it'll only be once.

Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!