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Joined: Apr 2004
Posts: 56
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OP
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Joined: Apr 2004
Posts: 56 |
We want to replicate what the customer has on their MICS. When the call comes in the auto call attendant answers, if callers hit 0 it goes to the operator. If the operator is busy another person can hit a button on their phone and answer the call. If that person is busy it goes to a different person and continues this process until it is answered. How are they doing that?
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Nortel Phone System Service in Canada
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