I have a customer with a CICS and Call Pilot 100 voicemail. The issue they are having is intermittent and I am having trouble reproducing the problem. I do want to mention that this is one of those customers that do not report issues unless there really is an issue.

When a call comes in AA answers. Caller dials the extension number of the person they want to call for example 22 then extension 23 starts ringing. 22 and 23 are not the only problem extensions. This seems to happen at random times and is consistent for several calls. Then things seem to go back to normal.

Please ask any questions that will help you. Thanks in advance for the help.

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