web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#145701 01/29/10 03:30 AM
Joined: Nov 2004
Posts: 360
Mars Offline OP
Member
OP Offline
Member
Joined: Nov 2004
Posts: 360
I have a customer with a CICS and Call Pilot 100 voicemail. The issue they are having is intermittent and I am having trouble reproducing the problem. I do want to mention that this is one of those customers that do not report issues unless there really is an issue.

When a call comes in AA answers. Caller dials the extension number of the person they want to call for example 22 then extension 23 starts ringing. 22 and 23 are not the only problem extensions. This seems to happen at random times and is consistent for several calls. Then things seem to go back to normal.

Please ask any questions that will help you. Thanks in advance for the help.


www.tspa.us
Tri-State Voice and Data Servicing Tadiran, Nortel, and Avaya; in Pittsburgh and surrounding areas.
Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

#145702 01/29/10 04:32 AM
Joined: Aug 2004
Posts: 1,609
Likes: 29
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 1,609
Likes: 29
Sounds like one of the CallPilots that needs a patch to fix DTMF issues. Nortel put out a patch that loads into the CP via laptop (using Telnet if I remember correctly)


[Linked Image from web.atcomsystems.ca]
Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
#145703 01/29/10 04:57 AM
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268
Although it may be the phone system, don't assume it.

With todays cellphones, and IP-based lines, the DTMF tones that are being sent many times, may not be standard. Also, with a customer in a car, wind blowing 1 ft away from the cellphone microphone, the radio going, and other ambient noise---it's a wonder that any calls at all go through.

Go on site, take a cell phone with you, and call in and test it from your phone, maybe 10-12 times---then get someone to try it maybe 5 times from their cell phone. Use no headsets, and don't use the speaker phone.
If you don't have any problems, I don't think it's a hardware or programming problem with the CICs nor the Call Pilot. If you do have problems---then Plan B.

#145704 01/29/10 07:43 AM
Joined: Dec 2007
Posts: 386
Member
*****
Offline
Member
*****
Joined: Dec 2007
Posts: 386
Mars,

Check the software level of the CP. Might need upgraded.


BTS
#145705 01/29/10 02:38 PM
Joined: Nov 2004
Posts: 360
Mars Offline OP
Member
OP Offline
Member
Joined: Nov 2004
Posts: 360
Thank you for all the ideas, I will be looking into them.

right now I have the customer keeping logs to see if we can pin point if there is any sort of pattern to this since it is so intermittent.


www.tspa.us
Tri-State Voice and Data Servicing Tadiran, Nortel, and Avaya; in Pittsburgh and surrounding areas.
#145706 01/30/10 09:48 AM
Joined: Dec 2008
Posts: 56
Member
Offline
Member
Joined: Dec 2008
Posts: 56
I second that about cell phones and such not sending tones as well as they should. Our auto attendant is provided by Meridian Mail and we occasionally have similar problems. When I call in on my cell, the system sometimes does not detect what I dialed at all or it detects digits when I did not dial any digits! It has never been bad enough to worry about, it's just one more issue to be aware of.

-Nelson


Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,793 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Curlycord), 104 guests, and 236 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5