Thanks guys for the response. The CFB is set to none. DND on busy is no. After I saw what was happening, I made a second phone in the adjacent copy room ring only also. The second call rings there until the AA picks it up. She can use the Group Pick UP to get it as well. The reason I am using ring only instead of appear & ring is they have too many DID #'s with different target lines assigned to her phone. Multiple appear & ring buttons is not feasible. So I went the ring only to multiple intercom button route. It should work but it doesn't.