picked up a new customer a few weeks ago that has a Panasonic dbs 72. the original installer set them up with did's off pots lines. ex.. line 1&2 goes to ext 100, 3&4 goes to ext 101 and so on.
they also have it that the bosses lines ring on the secretary's phones. not the extension but the co lines.
the trouble is that after we put in new extensions they are now telling me that some calls are going to the secretary's voicemail and some to the boss's.
I know that there is no individual transfer timers. and I have gone through all programming to see what I may have missed. but I cant find what the original installer did to get it working.
just a note, I did change it so that the extension rings on the secretaries phone and took out the co ringing but that seemed to have confused them even more so they had me put it back.