I explained to the owner of the current system as best I could what the situation was, but lets face it I’m no salesman. As I anticipated, they answered any questions I had about buying additional components for the system with questions of their own. There is ONE question they asked that has been annoying me that is related to that of this threads origin

Keeping our current situation in mind. If a call is received by the AA and the caller hangs up before the company greeting is played. The AA hogs that line until the main menu finishes it’s recording, and than forwards the call to the operator because there was no DTMF. Of course, when the operator takes the call they get loud annoying noises.

This causes AA to hog the line until the operator receives it and hangs up after getting an ear full. The AA Roughly hogs the line for about 2 mins. For those 2 mins if anyone calls company A they get company B’s AA greeting/menu.

Some people I’ve spoke with said they sent the no DTMF to another menu that will exit and hang-up. Others said to check the [405] CPC Signal Detection Incoming Set and the CPC port parameters for the VM. Another said that I need a peice of equipment to simulate cpc. You guys seem pretty knowledgeable, what do you think? Anyone else ever experience something similar to this?