I guess it has always been doing this. This problem is on every phone, every mailbox. A reboot hasnt been done since im afraid its not gonna work anymore. Plus I dont really know how to do one.
Im an IT admin, and they stuck me with fixing all the phone problems, something very foreign to me.

We do have access to service technicians from SoundTel, I have them come over to install jacks for new ext's and stuff. They often dink around with our system remotely since I think we lease the system from them. Would they probably be able to look at this problem a little better? Since they have access to everything?