Here's the Scenario:

A Caller calls.
Rings 4-5 Times, Service Greeting 1 plays with Ext. choices

Caller selects 1.

System Plays "Transfering you to John Doe... Please Wait a moment"

Silence! No call progress sound, Nada!

Inside, John's phone extension rings 4 times, but he doesn't answer

More Silence (for Caller)

By this time, Caller assumes call is disconnected as there's was just silence!

Then Finally John's Greeting Plays.

The PBX is a KX-TA824. I've had this problem with other Panasonic units before and I guess Panasonic is no good with their default settings because these delays should never exist!