sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TA824 AND TVA50

A client called and had CG install and program the above.

The issues are:

1-Receptionist answers 1st line and second call goes to v/m, want 6 rings b4 v/m.

2-They have mailbox to leave prescription requests and some are cut off mid conversation.

3- Messages left in above dont light message waiting light.

All this sounds like programming, integration issues,
Unless there inherent isuues is these products

any comments .?

Is this system programmed via laptop and or phone

Ken,
1: the most delay you can get from the TA824 is 15 seconds or about 3 rings.
You would have to use the "delayed ringing"
You could get another 15 seconds out of the TVA but then any time you call the voice mail to retreve your messages you'll still have a 3 ring delay.
2: check the message timer for that mailbox.
3: make sure that "all calls transfer to mailbox" is NO. There are some other things to check as well for the MWL but I'd start there.
-------------------------------
MrG

Gem,
Thank you for your prompt response I will meet with them on Monday.

Ken

I'm having the same issue with #1. First call is answered so second call while they are still on the phone goes directly to VM. She wants to hear the second call ring and have the opportunity to put call #1 on hold and answer call #2. I can't find where to change this. Thanks!

1. Sounds like calls are set to DIL 1:1 to the receptionist, and the FWD/DND is set to forward busy/no answer to voicemail. If forward was changed to forward no answer only to voicemail, then the second call should ring 15 seconds before going to voicemail.

2. Depending on the software version of the TVA 50, I think there was a patch for message cut-offs quite a while ago. Could also be something as simple as incoming message length on the mailbox.

Sorry to be ignorant... where do I check "DIL 1:1"? Thanks!

This is Panasonic's terminology for ringing directly to one extension and no one else has the ability to answer it. If a call is sent to one specific extension, then the call forward charastics apply, however if a call rings multiple extensions, the call forward does not apply.

Maybe MrG will chime in on the TA824 as most of my stuff is TDA/TDE/NCP.

Thanks! That is great info.

I've looked in the TA Maint Console at Extension - Feature Settings and the FWD/DND setting type is set to "FWD Busy N/A" with a destination of "ext. no 196" (which is vm). The problem is that in the 'type' field my only options are CANCEL, FWD ALL, FWD BUSY N/A, FWD TO CO, and DND. So there doesn't appear to be a way to set it to forward no answer only.

I don't think there is anything odd about the way I have the call flow going, but I could be wrong. The way calls get to the extension in question (101) is that in the TVA-50 I have custom service menu that answers all calls with an option menu. If callers press 1 or 9 it is set to transfer to ext 101. Also, if they just stay on the line it will transfer to operator which is assigned ext 101.

Scratching my head...

Sorry, my mistake. The 824 is a great little system, but there are things left out that the bigger systems have, such as the forward no answer. If you are using the forward feature, try disabling it and see what happens.
Maybe some other members will come along and have better input on this.

Don't use CF on the phone. Let the TVA handle the call, it will ring the phone and then send to mailbox if: Transfer is set for Supervised, and Call Waiting is enabled in COS and at the phone. The TVA can do this, just not an efficient use of ports.
Another reason CG's should not sell phones. They have no idea how they function, and don't know the proper questions to put to clients.
TDA 50 would be right for this client, 824 is a crippled home system not much diff in price.