Well, that's what we are doing. The tech said he didn't change the settings for this option and that it's working the way it was setup.

It turns out the call actually rings twice, then goes to the Auto Attendant. Before, the auto attendant just answered each call. All the lines work fine. The lady at the front desk keeps answering the phone all day, and cannot get anything else done.

The reason I'm involved is that every one in the office seems to think my A+ cert qualifies me to work on phone issues.