I dont thikn you guys are following me... within the programming software, where is this option.

All we want is so that when they pickup the handset, it picks up a CO instead of going into INTERCOM mode by default... i just forgot where in programming it is. Not sure what your talking about brokeda about console and copy/pasta and PDN keys... there is an intercom button on the phones, it says "INTERCOM"...

Carl thanks for the help, any idea whee that is in the software, as im doing this remotely for the client.