Perfect!

Thanks again....customer is now happy and I just might learn this system.

In the end the confusion was the Norstar version of deny would just ring the set instead where the Panasonic version of deny was that the caller could not hear the person they called but the called person could hear the caller, a form of privacy in a way where we thought it was broken.

cheers
cc

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www.curlycord.com
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Toronto, Canada