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Joined: Mar 2008
Posts: 78
Member
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OP
Member
Joined: Mar 2008
Posts: 78 |
Hi Guys!
I've probably been working on this too long because the answer should be simple.
I've got an old KXTD1232 here that was on an analog answering machine till yesterday. Integrating a TVS120 has gone well except that the client wants the TVS120 to handle incoming calls, and if nobody answers, appear on several phones and at a central desk for general delivery. Other employees get their own VM.
I have built an extension group for mailbox 100, set phones to point at their appropriate mailboxes with [609], set up the timing [201-203], and setup each station with the darn flashing FWD/DND button. [PROGRAM 5 165]
So when I call into the sucker, it gives me custom 1, transfers to a phantom on no keypress, and then (when nobody answers) it goes to mailbox 998 (message manager).
I need to get the message manager box to either forward to mailbox 100 or not even be a factor (i.e. reroute to phantom then to mailbox 100 on NA which I don't think is possible).
I've had some difficulty with associating mailbox 998 with a station since it is locked down in the VPS so it can't be associated with one of the stations as far as I can tell. That would have been the other option. It would also make the extension grouping not happen.
Any bright ideas? I'm fresh out.
Thanks in advance for your time and help! J
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