It's interesting that you guys mention software renewal costs with respect to VoIP systems. On the data side this is just a cost of doing business. I can't imagine my boss would bat an eye at recurring licensing costs for a phone system as he sees this all the time with our software systems.
NFC and RBF, I'm so used to doing MAC work on my old ROLM system, I forget that there are probably much easier ways to do this on the newer TDM systems.
