Find where you saved the driver and then look a device manager you didn't say what version of windows you have on your laptop so these directions would apply to Win ME, 2k and xp you will find the tva has a yellow triangle with a ! in it left click on it and click update driver and manually install them from the location you saved try to connect if that does not work unplug tva usb and remove tva in device manager reboot tva and then plug usb from tva back into Laptop usb port windows should at this point should look for the driver and you should get a balloon saying searching for driver windows may or may not find it you may have to tell windows were it is if it fails to locate.....