Thanks for your suggestions. Perhaps I wasn't clear, but I already tried forcing it to update / reinstall the driver. I tried again just for kicks, but still no luck.
I would like to reiterate that there is no problem connecting to the TA824 Phone System. The TVA50 Voice Mail System is working (Run indicator is lit, Alarm indicator is off); it used to be recognized when connected to a computer, but it is not being recognized any longer.
Here's a recap of my troubleshooting:
Original Computer (Win XP)
- Try a different USB port
- Check the USB cable
- Reinstall the Maintenance Console
- Update the driver
- Restart the computer
- Restart the TVA50
- Remove the driver
- Install the driver (cannot install, it will not recognize that the USB is plugged in: the New Hardware Found wizard does not pop up when the cable is plugged in; right-clicking on USB Controllers in the Device Manager and selecting Scan for Hardware Changes results in nothing; trying to add it manually through the Control Panel's Add Hardware is unsuccessful)
Laptop (Win XP)
- Install Maintenance Console
- Plug in the USB; does not recognize it, same as last step above
3rd Computer (Win XP)
- Install Maintenance Console
- Plug in the USB; does not recognize it, same as before
- Try a different USB cable
Other suggestions would be greatly appreciated, I really need to configure the system!
