I'm not 100% sure what an ipex is, but I dont think that is what we have - we're not currently using any of the telrad IP products, I know that for sure. We actually have 2 T1's that take inbound traffic and send them directly to an ACD queue, and 2 PRIs which are answered mostly by the Emagen (a few DIDs for faxes on the PRIs). There are no CO-lines in this system. The exact version of the software on the switch is 7.36. The system was installed with the volume key set to 2 and I've tried it at 1 as well. I'm going to see if the guy who sold me the system can get me up to 10.3.11 on the voicemail and we'll see what happens.

I'll post if I come up with anything either way.


Thanks