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I have a telrad 400 Switch and I am using Avanti 3020 phone sets. I have them configured as PBX and I use DR*** as extensions. Anyways on my 3020 phone I have 3 extensions on the phone, and when I pick up phone to make a call the screen goes blank as I have to press the key of which extension I will use. Is there anyway to make it go to a default key for making calls?

In PBX mode It will always goto MR key 1 as DR 20 if the set is EXT 20. SO if my phone is EXT 20 and I have DR 20 in MR1, And dr 21 in MR 5 , and
dr 25 in Mr 6. When I pick up the phone it will go right to Mr1 key, Witch is DR 20. You can't change the MR 1 key. It will always become DR 20 in PBX mode. What are you trying to do exacly, Maybe We can come up with something.

Heres is the deal. I have a phone extension on a desk of extension 301. Anyway the guy that used to sit there moved to Germany 4 years ago and since no one has sat on his desk, so I set up that extension to forward to GErmany. I currently have a T1 card that connects to a router and goes to our frame network and connects to another router which has an E1 card in the Nortel switch, so basically I am able to call Germany PBX extensions for free and it looks local.Back to my point, Extension 301 forward through the VOIP I just talked about for this coworker, so he still gets all his calls as if he were in the USA. Someone has finally moved to his desk here in the US, and I wanted to keep the extension 301 there since ever desk is in sequence and add an additional line for him. THat is why I set the forward key MR1 which is 301, and added a new extension uinder different MR keys, but since I have forward on it will not ring, instead it lights up when recieving calls. Also, when I want to make a call since I have 3 extension on the MR keys, whenever he wants to make a call he HAS TO PRESS the MR ket to make a call or the phone display goes blank. I want the phone to forward and I want multiple extensions on the phone, but I do not want him pressing the MR keys to make a call. Is there a way to fix this. Hope this helped.

Thanks

Is the nortel and telrad T-1 to T-1 networking or are you connecting them through trunks. Do they have V-mail. And you have to keep the Phones in order. I think your going to have to get rided of EXT 301 and change it. Sorry but here's some suggestion.

If there networked and have V-mail, deleted the EXT 301 in the System. Give the new person a new EXT. Then forward the mailbox over to Germany.

Or Deleted the EXT 301 and make it an Virtual Ext, then you can log into 301 and forward it.

Or Deleted 301 make it the new EXT then put 301 back on another MR key as a sub Ext on that set.

I have them connected as T1 to T1(E1 in Europe).


I know how to create virtual DN or Extensions on my Nortel switch in Europe however I did not think the Telrad switch was capable of doing virtual Extensions.
How do you do a virtual extension and have it forwarded the way I been doing?

There's many ways to do this if I'm understanding what your trying to do. What's the Version on the system and the V-mail, So I can come up with the best solution. Or you can try these!

If your E2E you can do a Virtual EXT witch you have to log in and you become that EXT. So if you had two work forces, One working in the day and one at night. The phone can be one EXT in the day Time and when the night crew comes in they can log in and the Phone becomes there EXT. I think it would be to hard to explain how to program it on this MSG broad, but if you E2E that would be the best way. Just let me know.

If you SB7 or below. Just program a uld card and put in the DN an make it PBX mode. Then you set up a DR key on a real PBX EXT. Then make the real EXT the Forwarding Station for the Virtual.

Erik
Who do you want to be ext 301. The guy in Germany or the new person at his old desk?

What I ended up doing is making the new guy at the desk a totally different extension(396). At the same time I added his old extension (307) on the phone in case he gets internal calls. I have all the phones in this area in order, where desk 1 is 301, desk 302, etc... and I was hoping to keep it tht way, so that is why I wanted to keep 301 on his phone. However in the meantime I set up an additional phone in my area and made that 301, and I have that forwarding to the guy in Germany through my VOIP set up.
What I wanted to do was leave extension 301 on the same desk and have forwarding set up for it to the VOIP. At the same time set up his new extension 396 and his old one 307 on the same phone, but the problems I had was that I have 301 forwarding so you can not hear the phone ring when 396 and 307 were dialed.Another issue I had was that if you pick up the phone to make a call the phone went blank so you have to press on the MR key to make a call. Hopefully I have not confused you.

Erik

Happy you got it worked out. I have to ask did you try a different 3020 set to see if the display also blanked out. Also have you used the software download program in emanager to check the hex file of the phones. The phones set itself may need a update.

I did change the phone and same thing, but it is working fine the way I have it set up for now.

As for checking the software version of the phone I have never done it.
WHat software do I need for this and can you walk me through it?

Erik