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Joined: Dec 2004
Posts: 20
Member
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OP
Member
Joined: Dec 2004
Posts: 20 |
We have a Toshiba Strata DK424 and I have a user complaining (imagine that!) about all of the ACD calls going to her extension 1st. If she doesn't answer it rolls to another person, if that person doesn't answer it then rolls to another. I thought the call waited until there was an available phone, then transferred teh call.
Is it possbile to even setup an ACD like this?
CIX 670
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